Technically speaking, there are pre-requirements and best practices that need to be implemented before we try to configure a new Outlook mail profile for Office 365 users. If the account you use to sign in to is listed there, but it isn’t the account you use to sign in to Windows, select it, and then select Disconnect.One of the most common troubleshooting scenarios in Office 365 and the Exchange Online environment described as – cannot create a new Outlook mail profile. On your Windows device, go to Settings app > Accounts > Access work or school. Fix 4 – Disconnect work or school account Install latest updates available and reboot your device. Select Update options, and then select Update now. To check for updates, open any Office app (for example, Word), select File, and then select Account. Microsoft always recommended to configure Microsoft 365 to install updates automatically. Refer this detailed guide for instructions. Reboot the device and try to activate Microsoft 365 again.Now check, download and install available updates.Press Windows button on keyboard, type check for updates, and from results, select Check for updates.Just launch the tool and follow on-screen instructions. To resolve common issues, you can download and install Microsoft Support and Recovery Assistant at. This is one of the common issues faced by users using Microsoft Office.
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